Code of Conduct

The DBSG Code of Conducr has become the benchmark for the collections industry, playing a central part in the creation of the OFT Debt Collection Guidance. It is essential that all members follow our Code of Conduct.

Our Code of Conduct guarantees that the very highest standards are applied by our members; this not only adds value to the collections industry but adds confidence to your business, reassuring your current and potential clients that they can expect the very highest standards from your company.

We continually update the code to ensure it is fully applicable to the modern debt sale and purchase market, including obligations regarding Tracing practices and Debt Purchase Practices.

Please view the Code of Conduct

Members Obligations

Members obligations under the code are fairly self explanatory, however if you do have any specific queries, the Membership and Compliance Department are on hand to assist.

Claire Aynsley, Head of Membership and Compliance claire.aynsley@csa-uk.com  

Daniel Spenceley, Compliance Assistant, daniel.spenceley@csa-uk.com